Section 3: Faculty/Student Interaction focuses on setting your learners up for success by providing the essential and crucial information for resources provided by you as the instructor and by the institution. Your course should clearly communicate with your learners your plan for interaction and the support they will receive from you (this is especially important in the online environment).

Support

Make clear to the learners the support you are offering them:

How to Begin
- Instructions for how to get started in your course support your learners from the minute they enter your online course.
  - Canvas Home
    - Includes: link to syllabus
  - Start Here [Course Information] module
Being accessible online regularly
- Office Hours/availability listed
- How to make appointments & access virtual office hours

Communication & Feedback

Polk State's communicated guideline for response time to email is 24-48 hours, excluding weekends and holidays.

Timeframe for communication responses should be listed in the syllabus or course information.
Feedback methods and the intended timeframe for feedback should be listed in the syllabus or course information.
- How can they see their grades and track progress throughout the course?

Resources

The more support resources you provide your learners the fewer questions you will receive.

Polk State Resources are available in the Canvas Help Menu [One Stop Shop].
- Direct learners to the Canvas Help Menu in your syllabus or course information.
- Provide a link to the Polk State Resources page in your syllabus or course information.